Spotlight On: Andro Herrera-Mendoza, Senior Vice President – Chief Innovation Officer, PAM Health
September 2025 — In an interview with Invest: Andro Herrera-Mendoza, senior vice president and chief innovation officer at PAM Health, highlighted the organization’s commitment to advancing care for individuals with complex, chronic conditions through clinical innovation and operational excellence. He emphasized PAM Health’s focus on improving quality of life and functional outcomes by delivering patient-centered services that address long-term health needs. “Our mission is to ensure healthcare is accessible, intuitive, and seamless,” he stated, underscoring PAM Health’s dedication to innovation that supports meaningful recovery and sustained well-being.
How has PAM Health expanded its services in San Antonio over the past year?
We’ve focused on extending our service capacity to meet the needs of a changing demographic and better support our healthcare partners. A big part of our success in 2024 has been expanding new clinical capabilities to reach patients in a variety of settings. Our patients want care options beyond long-term acute hospitals or inpatient rehabilitation facilities; they want access to care in ambulatory centers or even in their homes. Meeting those evolving needs has been central to our growth. Additionally, our national presence allows us to share best practices across markets. What we do well in one region, we can apply to another, ensuring that markets like San Antonio benefit from our ability to scale and innovate.
What makes San Antonio an ideal location for PAM Health’s operations?
San Antonio is experiencing significant population growth and economic investment, which is driving healthcare providers to expand their services. As more people relocate here, they expect access to high-quality care similar to what they might have had in larger metro areas like Houston or Dallas. This demand has led to growth across the region, with other major health systems also expanding their facilities. The demographics of our region, including an aging population and a high prevalence of chronic conditions, are driving demand for more specialized post-acute care. With more people choosing to make San Antonio their home, healthcare providers, including PAM Health, are expanding services to meet these needs responsibly and effectively.
How does PAM Health differentiate itself from other healthcare providers?
Our approach is rooted in building lifelong relationships with our patients. Instead of focusing solely on episodic care, we aim to support individuals throughout their healthcare journey. For patients managing chronic conditions, that journey spans decades, and we want to be there every step of the way. We differentiate ourselves by creating an ecosystem of care that evolves with the patient. Our services extend beyond a single point of care to address their needs holistically. Additionally, as a privately held organization, we are nimbler. We can quickly pivot, adapt to market trends, and implement new service offerings faster than many larger healthcare systems. That agility is a significant competitive advantage.
How is PAM Health delivering care more conveniently across the San Antonio market?
PAM Health is expanding its care delivery footprint by enhancing access to rehabilitative services through the growth of our ambulatory care network and the launch of our Care at Home service platform. These initiatives are designed to bring high-quality, coordinated care closer to the patient, whether in community-based clinics or in the comfort of their home. By meeting patients where they are, we help ensure timely follow-up, reduce care fragmentation, and maintain continuity after discharge from inpatient settings. This flexible, patient-centered approach is especially important for individuals managing chronic conditions, mobility challenges, or recovering from complex medical events, where consistent access and personalized support are critical to achieving long-term recovery and improved quality of life.
How is PAM Health leveraging technology and data analytics to improve patient outcomes and streamline operations?
Technology plays a critical role in modern healthcare delivery. From remote patient monitoring to telemedicine, we use digital tools to improve outcomes and increase efficiency. For example, in wound care management, technology helps us track patient progress, identify trends, and intervene early to prevent complications. We leverage electronic medical records (EMRs) with advanced analytics to identify at-risk patients and tailor interventions accordingly. Telemedicine allows us to extend our reach, delivering specialist care to patients remotely and providing ongoing monitoring through wearable devices that transmit real-time health data. The key is not just collecting data but learning from it. By analyzing patterns and outcomes, we refine our care delivery models and continually improve patient outcomes. Technology is a tool, but its value lies in how we use it to create better, more efficient care experiences.
How does PAM Health ensure innovation improves the patient experience?
Healthcare innovation isn’t just about technology or new services; it’s about making care more accessible, efficient, and patient-centered. True innovation happens when we simplify the patient experience and eliminate barriers to care. Our mission at PAM Health is to ensure that healthcare is accessible, intuitive, and seamless. If we can make it easier for patients to engage with their care and achieve better outcomes, then we’ve succeeded. As we move forward, we will continue to innovate with a focus on what matters most: our patients.
How is PAM Health addressing the challenge of healthcare costs while maintaining quality and affordability?
We’ve taken a data-driven approach to evaluate both clinical efficacy and cost-effectiveness of wound care interventions. By using the right modality for the right wound at the right time, we reduce overtreatment while maximizing healing. Our scale also allows us to negotiate better pricing on advanced products and invest in clinician training — all of which drives value without compromising quality.
What are PAM Health’s top priorities for San Antonio over the next two to three years?
Our foremost priority is to expand and diversify our care access points across the region, ensuring more individuals can benefit from PAM Health’s specialized expertise in post-acute and rehabilitative care. We are focused on delivering healthcare that is convenient, coordinated, and responsive to the evolving needs of our patients. Whether through outpatient clinics, in-home care models, or aligned partnerships, our goal is to bring care closer to where people live, work, and recover. Strengthening relationships with referring providers, health plans, and community organizations will allow us to create a more seamless and connected care experience. As we grow, we remain firmly rooted in our core commitment: providing high-quality, post-acute care for patients with complex conditions. We will continue to innovate and adapt our service offerings to enhance patient outcomes, improve access, and uphold the highest standards of clinical excellence.
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