Richard Gieseler, Florida Regional President, M&T Bank

Constant communication with clients is key in the banking space. As business owners reel in the face of challenges, such as executive orders, inflation, and market changes, banks serve as their go-to institution for guidance. “All of this requires us to stay in front of our customers and listen to their current needs,” Richard Gieseler, Florida regional president for M&T Bank, told Invest:.

What is the state of the banking sector in the Palm Beach market?
Businesses in Palm Beach, like those across the country, are adapting to a dynamic and evolving economic landscape. Shifts in interest rates, trade policies, and broader macroeconomic factors continue to shape business decisions, making it more important than ever for banks to step forward as trusted advisors.
At M&T Bank, we recognize that moments of uncertainty present opportunities for us to lean in, strengthen relationships, and provide meaningful guidance to the business community. Our approach is rooted in staying closely connected with our clients – engaging in ongoing conversations, understanding their unique challenges, and offering tailored financial solutions that help them navigate changing conditions with confidence.
M&T bankers pride themselves on being more than financial providers; we act as strategic partners, working alongside business owners to understand their perspectives and craft solutions that not only address immediate concerns but also support long-term growth. Whether in times of stability or uncertainty, our commitment remains the same – helping our clients move forward, adapt, and thrive through every economic cycle.

What is driving the success behind M&T Bank’s digital strategy?
M&T Bank’s digital success is rooted in making banking seamless, efficient, and accessible for our customers. Business owners need intuitive tools that maximize efficiency while minimizing transaction time, and we deliver by prioritizing user-friendly solutions that fit their schedules.
From onboarding to full account setup, we take a hands-on approach – providing comprehensive training and ongoing support to ensure a smooth digital transition. By actively incorporating customer feedback, we’ve built a best-in-class experience that continues to drive strong adoption of our digital solutions, empowering businesses to navigate their financial needs with ease.

What makes the Palm Beach market attractive for M&T Bank’s operations?
Palm Beach is a natural fit for M&T Bank’s expansion, given its thriving commercial landscape and our longstanding presence through Wilmington Trust, which has served the market for over 40 years. When we extended our super-regional footprint to Florida in 2019, we brought not only our commercial capabilities but also a banking approach that blends the scale of a large institution with the personalized service of a community bank.
In Southeast Florida, businesses value financial partners who offer both strength and accessibility. M&T has thrived in this market by delivering innovative credit solutions, superior commercial products, and a hands-on approach that fosters lasting relationships. Through our ‘One Bank’ partnership with Wilmington Trust, we provide a truly differentiated experience—combining world-class wealth advisory with a locally driven commercial banking model that continues to drive growth across all our markets, including Florida.

What services are driving the most demand for your services?
M&T Bank offers a comprehensive suite of financial solutions, and we continue to see strong demand across several key areas. As a consistent credit provider, we remain in-market regardless of economic conditions, offering timely and creative lending solutions that give business owners the confidence to plan.
Within our digital platforms, our Treasury Center cash management solution has seen significant adoption, helping businesses streamline transactions, enhance real-time reporting, and strengthen fraud prevention—critical capabilities in today’s market.
Additionally, in the current rate environment, our interest-rate derivative products have been instrumental in helping businesses mitigate future risk and secure fixed pricing amid volatility. These solutions, combined with our commitment to client success, continue to drive demand and reinforce M&T Bank’s position as a trusted financial partner.

How has the notion of financial freedom evolved over the last few years?
Financial freedom remains attainable for business owners, but the path to achieving it has evolved. With the rise of mergers, acquisitions, and growing interest from private equity, more entrepreneurs have opportunities to monetize their hard work through strategic exits. However, successfully navigating that transition remains the challenge.
Over the past six years, businesses have weathered a pandemic, regional banking shifts, volatile interest rates, severe hurricanes, and turbulent election cycles – each influencing market dynamics. Despite these uncertainties, demand for acquisitions has surged, with buyers seeking businesses at earlier stages. As a result, owners must carefully prepare for transitions, ensuring their companies and employees are positioned for long-term success.
Ultimately, financial freedom is a journey. Many business owners are approached with offers to sell, but reaching the point of a successful exit requires years of planning, resilience, and the right financial guidance