Throughout the pandemic, the banking sector worked hand in hand with commercial and personal banking clients, guiding them through the ongoing challenges. For community banks like American National Bank, the ability to be quick and nimble was an asset since the onset of the pandemic. The face-to-face component of banking and relationship building will never fully be replaced by video conferences, President and CEO Ginger Martin told Invest:Insights. As such, a strong retail branch footprint remains crucial for the success of the bank’s clients, she said.
