November 2025 — Andrew Neary, east region CEO of Marsh McLennan Agency, sat down with Invest: to discuss the firm’s strategic response to digital transformation, rising healthcare costs, and evolving client needs. Neary highlighted MMA’s growth through acquisitions, commitment to talent development, and its people-first approach to risk and benefits management.
What recent changes have impacted Marsh McLennan Agency, and in what ways?
Over the past 12 to 24 months, the most significant shift we’ve seen, like many industries, has been the rapid advancement of artificial intelligence, which is transforming how business is done. Every day, headlines reinforce how AI is reshaping operations, and at MMA, that’s been our top priority. We’ve responded by enhancing our digital capabilities and data analytics to stay competitive, if not ahead of the market, while delivering meaningful insights and developing creative risk management solutions.
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What has been MMA’s acquisition strategy in recent years?
Over the past few years, MMA has continued to grow through strategic acquisitions, and, in the East region specifically, we’re currently integrating three key additions. Graham Company, based in Philadelphia, joined us in August 2023. Marsh McLennan acquired McGriff in November 2024, and we’re now assimilating much of their talent and capabilities into our East region. Most recently, Arthur Hall Insurance, became part of MMA in April 2025. Alongside our organic growth, these acquisitions help expand our expertise, enhance our service offerings, and broaden our geographic footprint.
Taking a broader look at the economy, how have ongoing changes in the market impacted your business?
When we look at market dynamics, we categorize trends into two key areas: risk and employee benefits. On the risk side, rapid advancements in digital technology, particularly AI and automation, are driving major change. Our response has focused on strengthening digital strategies and platforms, enabling us to extract clean insights from big data and deliver tailored solutions that enhance clients’ risk strategies. On the employee benefits side, the most pressing trend is the sharp rise in medical costs, driven by factors such as healthcare labor shortages, reduced Medicare and Medicaid reimbursements, and escalating pharmacy expenses. We’re conducting deep dives into these issues, including advanced utilization analysis, and developing strategies to help employers manage costs more effectively.
What key forces do you see shaping the industry today?
The industry is evolving rapidly, and digital transformation is leading the charge. Cyber risk continues to grow, both operationally and in terms of threat sophistication, as businesses adopt AI and automation to improve efficiency. Unfortunately, cybercriminals are leveraging those same technologies to launch increasingly complex attacks through text, email, video, and other channels.
On the property side, we’re seeing a shift toward a softer market, with increased capacity driving rate relief and more favorable terms. Casualty, however, remains in a hard market, with ongoing premium and rate increases, especially in auto and liability coverage. As the market continues to evolve, Marsh McLennan Agency is focused on partnering with employers and their workforces to deliver expert risk insurance brokerage and support business growth through strategic risk management. On both the risk and employee benefit fronts, we’re helping clients attract and retain top talent through comprehensive, competitive benefit packages and programs.
How is MMA helping organizations manage employee benefits more effectively, and what trends do you expect to define this space in the near term?
When consulting with clients on employee benefits, we rely heavily on several annual surveys. The first is our Business Insurance Trends Report, a comprehensive resource that provides valuable insights into the commercial risk market each year. We also publish an Employee Health & Benefits Trends Report each year, which helps guide clients on which risks they should prioritize each year. The third is Mercer’s National Survey of Employer-Sponsored Health Plans, which also offers robust annual data.
These sources are instrumental in identifying employee benefit trends. According to the latest Mercer survey — it is projected that healthcare costs for employers could increase by as much as 9% in 2026, a significant figure.
To address this trend, we take a data-driven approach. We work closely with our clients to analyze what’s driving their specific cost increases, conduct deep dives into their data, and perform extensive benchmarking exercises.
Our goal is to identify what constitutes a sustainable trend or cost increase. We have a wide range of capabilities and strategies to help clients mitigate these pressures. As a firm, we pride ourselves on being proactive, not reactionary. We have our pulse on market conditions, client needs, and workforce dynamics, refining our approach as part of a long-term, multi-year strategy.
How is MMA approaching talent development and leadership growth, and what values drive your team culture today?
Our office in PPG Place is incredibly important to us, as it allows our team to remain closely tied to the community and ensure that local businesses are served by local specialists.
Our approach to professional growth begins with structured learning tracks and expands into technical training. For those interested in leadership opportunities, we offer robust development programs designed to support that transition.
At the core of our learning culture is a formal mentoring program. It’s a consistent resource that empowers talent to grow both professionally and personally, with guidance tailored to support their career progression.
What is your near-term outlook, and how is MMA positioning itself to support businesses and communities in a changing environment?
At a high level, our outlook centers on industry growth. We feel as though we are uniquely positioned to meet the rising demand from employers navigating increasingly complex risks, from insurance coverage to employee benefits. We believe our team is exceptionally qualified to lead in this space. Our growth is fueled by innovation, evolving client needs, and the expanding scope of risk management. With a strong culture and a high-performing team, we’re well equipped to meet these challenges and continue driving market momentum.
Looking ahead, what are your key goals and priorities for the next two to three years?
We approach strategy by setting clear goals and priorities. Each year, our region comes together in the fourth quarter to plan for the year ahead. What I appreciate most about our process is its foundation: the 3 C’s, which are colleagues, clients, and community. We begin with our colleagues, investing in their career development and personal growth. When our people thrive, they’re empowered to deliver exceptional service to our clients. In turn, that success allows us to give back meaningfully to the communities where we live and work.
This framework isn’t just a planning tool, rather it’s the structure that guides everything we do. When we lead with our people, we create a ripple effect that benefits our clients and strengthens our communities.
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